Real Clean Carpet Care

Getting Ready For Our Visit

Thank You for Choosing Real clean Carpet Care!

Thank you for trusting us with your home or business place and fine furnishings. We want you to have the best experience with the least amount of inconvenience. To accomplish this goal, we need your help with a little preparation before our visit…

Click the services below to learn how to get ready for each of your services!

Before Our Arrival:

  • Water Access: Please ensure we can access an outside water faucet/spigot. If one is not accessible it is ok. 
  • Pre-Cleaning: Clear any items from the carpet areas you wish us to clean for a thorough job.
  • Work Order Review: Confirm the details with our technician beforehand to ensure accuracy.
  • Parking: Provide ample parking space for our vehicles. 
  • Safety Precautions: Remove breakables and valuables from the work area. We recommend vacuuming your carpets before our visit for optimal results.
  • Pet Safety: Keep pets in a safe location away from the cleaning areas.
  • Furniture: We cannot move furniture due to insurance liabilities. Please move it prior to our arrival, or we will clean around it. Additional charges may apply for delays caused by clearing our working area.
  • Special Concerns: Point out any specific areas of concern before we start.
  • Drapery: Secure floor-length draperies on the windowsill or drapery rod.
  • Weather Considerations: Inclement weather or freezing temperatures may affect scheduling.

After Cleaning:

  • Caution: Wet carpets can make transitioning to hard surfaces slippery. Place a rug or towel as a reminder.
  • Furniture: Wait until the carpet is completely dry before moving furniture back to prevent rust spots or stains. Wait 24 hours after cleaning.
  • Safety: Keep children and pets off the carpet for at least 6 hours after cleaning, or until completely dry.
  • Drying Time: This varies based on carpet density, humidity, and soil level. To expedite drying, minimize traffic, ventilate the area, and increase air circulation. Expect 4 to 12 hours under ideal conditions, and up to 24 hours in wet conditions. Fabric protection application may extend drying times but should be dry within 24 hours.
  • Rippling: This temporary condition MAY occur due to the carpet's backing absorbing moisture. It typically resolves within 72 hours.

We appreciate your cooperation and preparation, which greatly enhance our ability to deliver exceptional service. Thank you for allowing us to serve you, and we look forward to providing you with beautifully clean carpets.

Your support and understanding ensure the best possible results, and we're excited to make your carpets look and feel their best. Thank you for choosing us for your carpet care needs.

 

 
 
 

Real Clean Carpet Care Appointment Flexibility Policy

At Real Clean Carpet Care, we recognize that life can be unpredictable, and plans may need to change. That's why we've crafted our Appointment Flexibility Policy to accommodate those unexpected moments, ensuring that adjustments to your bookings are handled with ease and understanding.

Adjusting Your Appointment:

Should the need arise to reschedule your appointment within 24 hours of its planned time, we kindly ask for the full payment or a 50% deposit to confirm the new date. This ensures we can efficiently reallocate our resources and guarantee your spot on our schedule. Upon receipt of the payment or deposit, we'll collaborate with you to select a new appointment time that fits seamlessly into your schedule.

Changing Plans:

In the event you need to cancel your booking, we appreciate a heads-up at least 24 hours before your scheduled time. For cancellations within 24 hours of the appointment, a nominal fee of $50.00 will apply. This fee covers the reserved time and compensates for our team’s planning, ensuring we can continue to offer the highest level of service to all our clients.

How to Update Your Booking:

To modify or cancel your appointment, simply reach out to our customer service team at 769-232-0007 with at least 48 hours' notice. Our friendly staff will guide you through the process and answer any questions you might have.

We value your understanding and cooperation with our Appointment Flexibility Policy. It's designed to ensure that we can maintain exceptional service standards for every customer. For any inquiries or further assistance, please feel free to contact us.

Feel free to get in touch with us to discuss your unique cleaning requirements. Our team is eager to assist you and introduce a new level of cleanliness and freshness to your space through our professional carpet cleaners in fayetteville nc services.

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